Welcome to Love Tennis! As a premium tennis clothing brand, we want to ensure you have a smooth experience exchanging any apparel or accessories you purchase from us. This guide will walk you through the simple steps to make an exchange on Love Tennis.
When to Make an Exchange
You can request an exchange if:
- Your item doesn’t fit properly.
- You received a defective or incorrect product.
- You want a different size, color, or style of an item you purchased.
- It's within 30 days of receipt.
Please note that exchanges are only accepted for items bought directly from Love Tennis, either through our website or authorized stores.
Steps to Make an Exchange
1. Log In to Your Love Tennis Account
- Visit Love Tennis and log in using your username and password.
- If you don’t have an account yet, create one to manage your orders and exchanges easily.
2. Locate Your Order
- Go to My Orders in your account dashboard.
- Find the order containing the item you wish to exchange.
3. Submit an Exchange Request
- Click on Request Exchange next to the relevant item.
- Select the reason for the exchange.
- Choose the size, color, or style you want in exchange.
- Provide any additional information that may help us process your request quickly.
4. Receive Exchange Instructions
- You will receive an email with a prepaid return label (if applicable) and detailed instructions on how to send your item back.
- Pack the product securely with all original tags and packaging.
5. Send Back the Item
- Ship the item back to the address provided, using the prepaid label if available.
- Keep the tracking number for your reference.
6. Exchange Shipment
- Once we receive and inspect your returned item, we will ship out the replacement to your original shipping address.
- You will receive a confirmation email with tracking details.
Exchange Policy Highlights
- Exchanges must be requested within 30 days of receiving your order.
- Items must be unworn, unwashed, and returned with original tags and packaging.
- Sale or clearance items may have different exchange policies; please check the product details.
- Shipping fees for the original purchase are non-refundable.